Course Summary

In today’s complex utility environment, clear and effective communication is more important than ever. This course equips utility professionals with the skills needed to create and deliver relevant, impactful messages—both in writing and in person.

Through hands-on exercises, reflective writing, and real-world utility scenarios, participants learn how to communicate complex information, close communication gaps between internal teams and stakeholders, and connect with audiences in meaningful ways. The session reinforces writing fundamentals, the importance of preparation, and provides opportunities to practice public speaking skills.

Participants will also explore how AI tools can support stronger communication, including a practical introduction to prompting and editing techniques.

• Format: In-person, full-day course
• Course Fee: $825 + HST
• Early Bird: $745 + HST
• Credits: 6.5 CPD hours with HRPA
• Includes: Materials, assessment tools, breakfast, lunch, and refreshment breaks

Communicating clearly and effectively is a skill that continues to grow in importance. Strong communication saves time, reduces risk, and supports effective leadership. This course focuses on listening, writing, and speaking as the core tools for connecting with teams and stakeholders.

The following topics will be covered:

• Mapping your communication landscape and understanding audience needs
• Turning complex utility concepts into clear, accessible messages
• Learning and applying the five rules of strong business writing
• Writing and delivering short, effective presentations
• Creating a personal communication action plan
• Receiving real-time feedback from peers and facilitators
• Using practical templates and checklists for everyday communication

Technology note: This course relies heavily on tools such as Word, web search, and online collaboration platforms. Participants are asked to bring a laptop and, where possible, have access to an AI tool such as ChatGPT or Copilot.

While not required, familiarity with DiSC communication styles may enhance the learning experience.

This course is designed for utility professionals at all levels who want to improve how they communicate internally and externally.

It is particularly valuable for individuals who regularly explain complex utility concepts to diverse audiences. Course content has been updated based on participant feedback from previous Effective Business Communications sessions.

Course Date: February 12, 2026
Time: 8:30 AM – 4:30 PM
Breakfast: Complimentary breakfast available starting at 7:30 AM (voucher provided upon arrival)

Early Bird pricing is available up to four (4) weeks prior to the session date.

Cancellations received in writing ten (10) working days prior to the course date will receive a full refund, less a 20% service fee (plus 13% HST). No refunds will be issued after this period.

Substitution of registrants from the same company may be made up to the course date.

The MEARIE Group reserves the right to postpone or cancel any course due to low enrollment. In such cases, participants will receive a full refund or may transfer their registration to a future session.

Coordinator:
MEARIE Training Department
training@mearie.ca

Location:
Novotel Vaughan
200 Bass Pro Mills Drive
Vaughan, ON L4K 0B9

Parking at the Novotel Vaughan is complimentary. Accommodation is the responsibility of the individual registrant and is not included in the course fee.

To book accommodations, contact Novotel Vaughan directly at 905-660-0212 or email reservations@novotelvaughan.com. Please mention you are attending a MEARIE training session to receive The MEARIE Group preferred corporate rate.