Participants will be presented with the skills, best practices, and knowledge required to improve supervisory effectiveness through practical, work-related examples.
- Fundamentals of supervisory levels and roles within the organization
- Employee and team structures, including motivation strategies
- Effective communication channels and documentation practices
- Utility processes related to performance, expectations, and accountability
- Tailboard Talk Sheets, site and hazard assessments, and health and safety due diligence
- Working effectively within a Collective Bargaining Agreement
- Time and stress management techniques
- Short- and long-term planning, including project-based work
- Leadership authority, responsibility, and accountability
Content includes:
- Team motivation strategies and reinforcement techniques
- Active listening, effective speaking, and non-verbal communication
- Inclusive and resilient leadership styles
- Performance evaluations and managing expectations
- Conflict management and difficult conversations
- Generational communication and motivation strategies
- Action planning and implementation
Workshop activities include:
- Topic-specific case studies
- Project-related assignments
- Team-based exercises
- Roundtable discussions
