Participants will be presented with the skills, best practices, and knowledge required to manage workplace responsibilities and define supervisory accountabilities using proven strategies and work-related examples.
- Explain the fundamentals of supervisory levels and roles within the organization
- Define employees, team structures, and strategies for motivating staff
- Discuss the benefits and channels of effective communication within the organization
- Describe utility processes related to performance expectations and accountability for Lead Hands, supervisors, managers, and teams
- Identify key components of Tailboard Talk Sheets, site and hazard assessments, and health and safety systems supporting due diligence
- Interpret and apply skills required to work effectively within a Collective Bargaining Agreement
- Recognize the importance of time and stress management techniques
- Construct effective job and business models to support short-term and long-term goals, including projects