1. What is a Grievance? (Definition)
2. What Value does the grievance process add to the organization’s culture?
3. Types of Grievances
a. Discipline up to and including termination
b. Harassment Grievances
c. Policy Matters and the Administration of the Collective Agreement
d. Group Grievances
e. Employer Grievances
4. The Grievance Process (Overview)
5. Role and Importance of Research to support Grievance Responses
a. Exploring how AI is transforming the Grievance Process
b. How AI Tools designed specifically for Grievance Management are available and are being used
6. Who “owns” the grievance?
a. Union vs Company vs Employee
b. Who is accountable to produce the evidence to support the grievance. Don’t get sucked into a whole lot of work.
7. The Complaint Stage and Its Importance
8. Internal Steps
a. Assessing a grievance (Triage and Investigation)
b. Conducting internal meetings with both parties
c. Responding to a grievance
9. Common Issues
a. Untimely Submissions
b. Untimely Responses
c. Vagueness
d. Lack of Evidence
10. Timelines and Enforcement of Process
11. Arbitrability
a. Relation to Collective Agreement or Statutes
b. Arbitrator’s Jurisdiction
c. Onus and Burden of Proof
12. Alternative Dispute Resolution processes
13. Supervisor’s role vs HR. Dangers of HR/LR owning it at all or being involved too soon.
