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Managing the Grievance Process

Nov 5, 2026 - Nov 5, 2026, 8:30 AM - 4:30 PM

Price: $950.00 + HST

Course Summary:

This course is designed improve the management of the grievance process. Improving outcomes such as: reduced time to resolution, reduced costs of grievances, reduced employee relations friction.

Location

Novotel Hotel Training Facility, 200 Bass Pro Mills Drive Vaughan , Ontario , L4K 0B9

Course Outline

1. What is a Grievance? (Definition)
2. What Value does the grievance process add to the organization’s culture?
3. Types of Grievances
4. The Grievance Process (Overview)
5. Role and Importance of Research to support Grievance Responses
6. Who “owns” the grievance?
7. The Complaint Stage and Its Importance
8. Internal Steps
9. Common Issues
10. Timelines and Enforcement of Process
11. Arbitrability
12. Alternative Dispute Resolution processes
13. Supervisor’s role vs HR. Dangers of HR/LR owning it at all or being involved too soon.
14. Role of Legal Counsel

Who should attend?

This course is for all front line supervisors and all levels of HR staff responsible for any stage of the grievance process.

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Managing the Grievance Process

Nov 5, 2026, 8:30 AM - Nov 5, 2026, 4:30 PM Add to calendar Add to calendar

This course is designed improve the management of the grievance process. Improving outcomes such as: reduced time to resolution, reduced costs of grievances, reduced employee relations friction.

Course Outline

Who Should Attend

This course is for all front line supervisors and all levels of HR staff responsible for any stage of the grievance process.

Directions & Location

Novotel Hotel Training Facility, 200 Bass Pro Mills Drive Vaughan , Ontario , L4K 0B9

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MEARIE is the provider of these courses in partnership with various subject matter experts. All of these experts have extensive experience within their respective fields, as practitioners and/or industry consultants.

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Yes. When you register for the course, a confirmation email will automatically be sent to you.

Are courses available online or in-person?

Courses may be offered online or in-person. Please consult the course's page and date to verify in which format it is being offered. Several of our more popular courses are offered in both formats throughout the year. Be sure to check out course options at www.MEARIE.ca/Training.

What technology do I require to take an online course?

Yes. We recommend using technology with both audio and video capability. We use ZOOM, so be sure it is installed on your computer. It is helpful if you use headphones to help hear one another clearly. As some sessions are interactive, we request the video function be turned on. While the session will work on a tablet, we recommend a desktop or laptop computer as the experience is more engaging and rewarding. A link to the session will be sent via email to you prior to the session. We encourage you to login a minimum of 5-minutes prior to the session start to ensure you successfully connect to the session.

For online courses, can I use a tablet or phone?

We recommend using a computer for both audio and video capability. While the session will work on a tablet, using a computer provides a more interactive experience. We do not recommend using a phone.

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