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MEARIE Training Programs

Managing Customer Relationships

A practical course on building and managing effective customer relationships in the utility sector.

Course Format:

In-Person

Includes:

Materials &
Assessment Tools

In partnership with:

Course Summary:

Managing Customer Relationships is a one-day course designed to help utility professionals build stronger relationships with customers, improve service delivery, and handle challenging interactions effectively. Participants explore customer engagement strategies, communication techniques, and conflict resolution approaches tailored to the utility sector.

The course uses practical exercises and real-world scenarios to develop skills that improve customer satisfaction and organizational reputation.


Course Outline

The following topics will be covered:

  • Understanding personal strengths and challenges when interacting with others
  • External factors influencing customer behaviour today
  • How to read behavioural signals and respond appropriately
  • The Behaviour Iceberg and its impact on conversations
  • The power of four simple words in de-escalating situations
  • The difference between aggressive and assertive behaviour
  • Recognizing and closing perception gaps
  • Using listening and questioning skills to diffuse difficult situations
  • Key principles of neutral language
  • Practical tips for working more collaboratively with others

Learn More

Fill out the form below and a helpful member of our training team will reach out to schedule a time to discuss your training needs.
Or, email: training@mearie.ca
Managing Customer Relationships

Upcoming Dates

Choose the sessions that work best for you.
12 November
Managing Customer Relationships
$795.00 $695.00 Early bird price (+hst)
Nov, 12, 2026, 8:30 AM Nov, 12, 2026, 12:30 PM

Novotel Hotel
Training Centre

In-person sessions for this course are held at this training site. You can use the link below to get directions before your visit.


Get Directions ↗

Expertise

Frequently Asked Questions.

Backed by decades of experience in Ontario’s energy sector, MEARIE combines practical knowledge, expert instructors, and flexible learning formats. Every course is designed to support your career and strengthen your organization.
How do I register?
To register yourself or a member of your team, click on the desired course above. You will be redirected to the course page. If you're registering for Professional Training, you will click the "Register Now" button at the top right corner. If you're registering for Executive Training, you will click the "Enroll Now" button to the right of the course description.
How do I see training I have registered for?
Training Courses you have registered for are available on The MEARIE Portal. If you do not have an account, visit: Register on MEARIE Portal to create an account. Once logged in, click "My Courses" in the navigation bar on the right to display courses you have registered for.
I haven't received my certificate, what do I do?
If the course you registered for provides a course certificate and you have not received it yet, please visit: Contact Us to make a request. Someone will be in touch with you soon. 
My certificate has a mistake, what do I do?
If the course you registered for provides a course certificate and there is a mistake on it, please visit: Contact Us and let us know so we can work with you to make it right. Someone will be in touch with you soon. 
Who provides the courses?
MEARIE is the provider of these courses in partnership with various subject matter experts. All of these experts have extensive experience within their respective fields, as practitioners and/or industry consultants.
Will I receive confirmation of my enrolment?
Yes. When you register for the course, a confirmation email will automatically be sent to you.

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