Most utilities we talk to are in the same place when it comes to AI. Copilot is on, the licenses are paid for, and there is a quiet sense that it should be doing more than tidying up meeting notes. Nobody is quite sure what they are missing, and nobody wants to be the first one to say so out loud.
That is where this program starts, and it is why the +ai Mindset comes before any tool. This learning is your people plus Copilot. Artificial intelligence is remarkably good at seeing patterns. Your team knows what is important for your utility, community, and the customer on the phone. Put the two together and the work gets faster, sharper and more yours.
The program is grounded in the learn-and-return model. Six modules of three hours each, spaced so that participants go back to real work in between. Six open office hours where they bring what they are actually doing, with real files, real meetings and real deadlines. Eighteen hours of instruction and six hours of applied support, twenty-four contact hours in total, across twelve weeks.
The spacing is deliberate. Participants learn something in a session, apply it in real work, find where it does not go smoothly, and bring that back to the facilitators and to each other. That learning loop is where capability builds and adoption turns into adaptation.
The program is well-suited to professionals across all functional areas and career stages whose organizations have already deployed Copilot and want their teams to use it effectively.
The program includes:
Course 1 | Collaboration: Module 1 The +ai Mindset and Module 2 Copilot in Microsoft Teams
Course 2 | Communication: Module 3 Copilot in Microsoft Word and Module 4 Copilot in Microsoft Outlook
Course 3 | Operations: Module 5 Copilot in Microsoft Excel and Module 6 Copilot in Microsoft PowerPoint
Certificate Received: +ai Mindset Copilot Certificate
The three courses are delivered in sequence as a single twelve-week cohort. Participants who attend and complete all six modules receive the +ai Mindset Copilot Certificate, recognizing completion of the full applied program, including practice with the judgment required to use Copilot well in a utility setting.
Required Courses: This certificate consists of the following courses and modules.
Collaboration: Course One
The +ai Mindset and Copilot in Microsoft Teams. Six hours of instruction and two open office hours over four weeks. After this course, participants will be able to:
- Embrace the +ai Mindset and begin to explore who they are becoming with artificial intelligence
- Explain in plain language what Copilot is doing, and name the places where their own judgment matters most
- Decide when to bring Copilot into a piece of work and when to carry it themselves
- Leave a meeting with the recap, transcript, action items and summary already written
- Adapt how they work rather than simply adopt another tool
Communication: Course Two
Copilot in Microsoft Word and Microsoft Outlook. Six hours of instruction and two open office hours over four weeks. After this course, participants will be able to:
- Turn a page of rough notes into a structured, finished document in minutes
- Draft, rewrite and summarize at pace, in a voice that still sounds like your organization
- Work through a full inbox using thread summaries and suggested replies
- Write clearer emails faster
Operations: Course Three
Copilot in Microsoft Excel and Microsoft PowerPoint. Six hours of instruction and two open office hours over four weeks. After this course, participants will be able to:
- Ask questions of a spreadsheet in plain language and get answers back
- Generate formulas, analyze data and build charts on their own
- Build a full presentation from a prompt or an existing document
- Turn a finished report into board-ready slides
