Content Included:
- Fundamentals of Supervision Levels
- Strategies of Team Motivation – needs, behaviours, positive and negative reinforcements
- Effective Communication and Documentation – active listening, powerful speaking, positive intent, compass communications in all directions [360* approach], non-verbal, powerful questions, technology
- Action planning and deliveries
- Assigned Duties Management – Health and Safety, Project Planning, Working within a CBA
- Establishing Effective Leadership – establish model types, authority and responsibility
- Inclusive Leadership Styles / Resilient Leadership Styles / Leading with Trust
- Performance Evaluations relating to team obligations and expectations
- Better understanding running your business – how it functions and your roles, effective meetings, delegating responsibility and work, Assessments Controls
- Passive, Aggressive, and assertive rights with responsibility
- Managing conflicts at work – action planning, tough conversations, support teamwork
- Generation bridging – people, communicating, and motivation
- Time and Stress Management – identify action areas of concern, focus on grounding and implementation skills
Workshop Agendas
- Topic Specific Case Studies
- Project Related Assignment
- Team Assignments
- Round Table Forum
- Support Teamwork
Who Should Attend?
Utility Supervisors, Department Managers and Front Line Supervisors
On-site Option
This course is also available on-site in a one-day format. Call for more information.
Prerequisites
Participants should be in a supervisory capacity or be in training as a supervisor with specific duties and accountabilities where the supervision of staff is a key function of duties.
