The following topics are covered through practical, hands-on exercises specific to the energy sector and participant needs:
1. Introduction to Managing in the 21st Century
- Key issues and challenges within the Ontario energy sector
- Understanding the evolution of management
- Using the systems model of organizational planning to diagnose and manage problems
2. Self-Management: The First Principle of Effectiveness
- Personality awareness and self-knowledge
- The science of managing stress, emotions, and influencing others
3. Leadership: The Second Principle of Effectiveness
- Managing tasks versus leading people
- Business planning and performance management processes
- Dialogue techniques for engaging employees
- Using the One Minute Manager approach to focus performance
- Techniques for handling difficult people (optional role play)
4. Change and Transformation
- Using the S.P.I.N. technique to connect action priorities to key issues
- Overcoming resistance and reinforcing new habits
- Process mapping
5. Workplace Action Plan
- Final S.P.I.N. discussion and documentation
